Refund and Returns Policy

EuropeVans Limited

At EuropeVans Limited, we want our customers to be satisfied with their purchase. This policy explains how returns, refunds and exchanges are handled for products purchased through our website.

30-Day Returns

We accept eligible returns within 30 days of delivery.

If you have ordered the wrong part, the item is not suitable for your vehicle, you have ordered an item by mistake, or you have changed your mind, you may return the item within 30 days of delivery.

Items returned because of a change of mind or an incorrect purchase should be returned in the same condition in which they were received, together with the original packaging where reasonably possible.

Customers should take reasonable care of products while deciding whether to keep them. We reserve the right to make an appropriate deduction from the refund where permitted by law if an item has been used, installed, damaged or handled beyond what would reasonably be necessary to inspect it.

For change-of-mind returns, incorrect purchases, or parts ordered by mistake, the customer is responsible for the cost of returning the item to EuropeVans Limited.

This policy does not affect your statutory rights.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, not as described, or we have supplied the wrong item, please contact EuropeVans Limited as soon as possible.

Where the item is confirmed to be faulty, damaged, not as described or incorrectly supplied by us, EuropeVans Limited will cover the reasonable cost of returning the item or arrange an appropriate return method.

Please contact us before arranging the return so that we can provide return instructions.

Depending on the circumstances and your statutory rights, we may offer a refund, replacement or other appropriate remedy.

Compatibility and Incorrectly Ordered Parts

Customers are responsible for checking that a part is suitable for their vehicle before ordering.

If you are unsure whether a part is compatible with your vehicle, please contact EuropeVans before purchasing and provide your vehicle registration number or relevant vehicle details where appropriate.

If the correct product was supplied by EuropeVans but the customer ordered the wrong part or the part does not fit their vehicle because the incorrect item was purchased, this will normally be treated as a change-of-mind/incorrect purchase return, and the customer will be responsible for the return postage.

How to Make a Return

Before returning an item, please contact EuropeVans Limited and provide:

• Your order number
• Your name and contact details
• The product you wish to return
• The reason for the return
• Photographs where the item is damaged, faulty or incorrectly supplied

Once your return has been authorised, please send the item to:

EuropeVans Limited
Thoby Lane
Mountnessing
Essex
CM15 0TB
United Kingdom

We recommend using a tracked delivery service when you are responsible for arranging the return.

Refunds

Once the returned item has been received and inspected, we will notify you regarding your refund.

Approved refunds will be made to the original payment method.

Refunds will be processed without undue delay and, where the statutory cancellation rules apply, within the timescales required by UK law.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original Delivery Charges

Where UK consumer cancellation rights apply to an online purchase, the original standard delivery charge will be refunded as required by law. If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost may not be refundable.

Exchanges

Where appropriate, we may offer an exchange or replacement. Please contact us before returning the item so that we can confirm availability and provide instructions.

Used Parts

Some products sold by EuropeVans Limited are used or second-hand vehicle parts. Used parts may have reasonable signs of previous use, cosmetic marks or wear, as shown or described in the product listing.

This does not affect your statutory rights if an item is faulty, not as described or otherwise does not conform to the contract.

Contact Us

If you have any questions about a return, refund or product compatibility, please contact:

EuropeVans Limited
Thoby Lane
Mountnessing
Essex
CM15 0TB
United Kingdom

Telephone: 01277 500 170